Details

Customer-Driven Service Marketing in the Airline Market


Customer-Driven Service Marketing in the Airline Market


1. Auflage

von: Jeremy Schulze

13,99 €

Verlag: Grin Verlag
Format: PDF
Veröffentl.: 03.07.2020
ISBN/EAN: 9783346194466
Sprache: englisch
Anzahl Seiten: 18

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Beschreibungen

Academic Paper from the year 2019 in the subject Communications - Public Relations, Advertising, Marketing, Social Media, grade: 2,0, University of Applied Sciences Frankfurt am Main, language: English, abstract: This assignment aims to achieve a number of things. It will define customer value and explain why it is so crucial that companies need to create it and incorporate it into their operations.

It will then focus on the airline industry and discuss the evolution of customer value driven services marketing in this industry. Finally, it will address the challenges airlines face in creating and delivering customer value driven marketing strategies. In addition to this it will discuss the methods that airlines use in order to create value for their customers.

It is becoming ever more important for organizations to create customer value in order to gain and retain customers. The airline industry is at one of its most competitive stages in its history. It is becoming increasingly challenging for airlines to create customer value in order to retain their current customers and aim to gain new customers.

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